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NEW QUESTION # 110
Awareness of the new processes in the Customer Services department is good, but so far there has been little progress on implementation with the majority of staff.
Which approach is LEAST likely to build momentum for the changes?
Answer: B
Explanation:
Comprehensive and Detailed Step-by-Step Explanation:
Context from the UniCo Scenario:
The Customer Services department is aware of the change but has shown little progress in implementing the processes. Building momentum for change requires active engagement, focusing on delivering and demonstrating value while motivating teams to act. Simply providing more information (like newsletters) does not directly contribute to implementation.
Analysis of Each Option:
* A. Assign the team who facilitate new orders to take the lead in implementing new processes.
* Why Correct: Assigning responsibility to a specific team who is familiar with the operations ensures direct ownership of the processes. This approach helps create role clarity and demonstrates action to others.
* B. Delegate responsibility for implementation to the line leadership in the department.
* Why Correct: Empowering line leaders aligns with AgilePM's principles of delegating decision- making to individuals who are close to the operations, ensuring accountability and progress.
* C. Share the initial successes when providing mobile solutions to the Utility company.
* Why Correct: Sharing success stories is an effective way to build confidence and momentum.
AgilePM recommends celebrating quick wins to motivate teams and show the value of change.
* D. Increase the number of newsletters issued covering the strategy and delivery plans.
* Why Incorrect (Answer): While communication is critical, simply issuing more newsletters does not actively engage staff or address implementation challenges. Newsletters are passive forms of communication that do not drive action or momentum.
Why D Is Correct (LEAST Likely):
* Lack of Active Engagement:
* Increasing newsletters only adds more information but does not address staff reluctance or encourage active participation.
* Momentum Requires Action, Not Just Awareness:
* Awareness is already present; the focus now should shift to tangible steps, like assigning responsibilities or showcasing early wins.
* Limited Impact on Implementation:
* AgilePM advocates active involvement, like delegating roles or leveraging pilot teams, rather than relying on one-way communication.
References to AgilePM Framework:
* Empowered Teams:
* AgilePM stresses the importance of empowering teams and leaders to take ownership of changes.
(AgilePM Practitioner Guide, Chapter 6: Empowered Teams)
* Celebrating Successes:
* Sharing quick wins reinforces the benefits of change and motivates others to follow suit.
(AgilePM Practitioner Guide, Chapter 9: Delivering Value Early)
* Active Stakeholder Engagement:
* AgilePM emphasizes that communication should drive engagement and actions, rather than be limited to information sharing. (AgilePM Practitioner Guide, Chapter 8: Stakeholder Engagement)
NEW QUESTION # 111
To ensure that the UniCo change programme is successful, the Chief Executive Officer (CEO) knows that correctly assigning the key change roles will be essential.
Which 2 statements BEST explain why the IT Support Manager is appropriate for the role of change agent for the change programme?
Answer: D,E
Explanation:
Comprehensive and Detailed Step-by-Step Explanation
A Change Agent plays a pivotal role in ensuring the success of a change initiative. Their responsibilities typically include fostering collaboration, addressing resistance, and facilitating the implementation of the change. The IT Support Manager is a suitable choice for this role because of their network across the organization and their ability to connect different leaders and departments.
1. Why B (Bringing Leaders Together) is Correct
* The IT Support Manager, through their role, is positioned to work across multiple departments.
* They are likely familiar with similar challenges faced by other line leaders due to their experience in supporting IT systems and processes organization-wide.
* This ability to act as a connector between leaders makes them well-suited to facilitate collaboration and ensure alignment across the organization during the change initiative.
2. Why C (Strong Network Organization-Wide) is Correct
* By supporting staff at all levels of the organization, the IT Support Manager has built a robust network.
* This network enables them to influence and communicate effectively with individuals across various teams, which is crucial for overcoming resistance and promoting the change program.
* Their established relationships can also help them gather feedback and identify concerns early, making them an effective change agent.
3. Analysis of Incorrect Options
* Option A:
* Quietly implementing directions without challenging decisions does not align with the proactive and collaborative nature of a change agent's role. Change agents must actively engage with stakeholders and advocate for the change, rather than passively implementing instructions.
* Eliminate.
* Option D:
* While direct authority can be useful, the change agent's role is more focused on influence and collaboration across the organization, rather than control over specific teams.
* The IT Support Manager's authority over IT staff is secondary to their ability to work across organizational boundaries.
* Eliminate.
* Option E:
* Wanting to gain experience in change management is not a key qualification for being a change agent. The role requires demonstrated skills in influence, collaboration, and facilitating change rather than a desire to learn.
* Eliminate.
4. Practical Implications
* A strong network and the ability to connect leaders are critical for fostering alignment during a change program.
* The IT Support Manager's role and experience position them to address cross-departmental challenges and encourage collaboration, making them an ideal choice for the change agent role.
NEW QUESTION # 112
There are several tests planned throughout the project to ensure the solution is fit for purpose and to validate the business solution as it evolves.
Column 1 is a list of tests. For each test in Column 1, select from Column 2 the testing concept that it represents. Each selection from Column 2 can be used once, more than once or not at all.
Column 1
1) In order to get an objective
view, the financial transaction
function is to be tested by
someone from Finance who
has had no involvement in its
development.
2) Before the developer works on
the printing function for the
policy documents, the Sales
Manager will review a prototype
of the online application form
for the new coffee shop
insurance product with the
solution tester.
3) Security test scripts have been
provided by the company's
bank. These scripts will be used
to test the link from the
company's website to the
banking system, which is to be
developed specifically to achieve these tests
4.
The addition of the new coffee
shop insurance product may
threaten the stability of the
existing website. As a primary
route to market this is
unacceptable. The website's
capacity to run additional pages
is to be verified before any
other tests are performed.
5.
The Must Have and Should
Have requirements are to be
tested before the Could Have
requirements.
Column 2
* Collaborative Testing
* Repeatable Testing
* Independent Testing
* Prioritised Testing
* Test-Driven Development
Answer:
Explanation:
Explanation:
* C. Independent Testing
* A. Collaborative Testing
* B. Repeatable Testing
* D. Prioritised Testing
* D. Prioritised Testing
Short Comprehensive Explanation:
* Independent Testing is appropriate when someone from a different department (Finance) with no involvement in the development process conducts the testing to ensure an objective view.
* Collaborative Testing involves various stakeholders, in this case, the Sales Manager and the solution tester, working together to review and test a prototype, promoting early feedback and shared understanding.
* Repeatable Testing is used for security testing where predefined test scripts (provided by the bank) are applied to ensure the system meets specific security standards and can be repeated as needed.
* Prioritised Testing is essential when the project's stability and core functionality, such as the website's capacity to handle new features, must be confirmed before other tests are conducted to ensure the most critical aspects are addressed first.
* Again, Prioritised Testing is used to ensure that the essential requirements (Must Haves and Should Haves) are tested and validated before moving on to less critical ones (Could Haves), aligning with prioritization in Agile methodologies.
References:The Agile Project Management (AgilePM) framework and principles, as detailed in the AgilePM Practitioner documents and learning resources, guide the application of these testing concepts within an Agile project environment. These resources emphasize the importance of iterative development, stakeholder collaboration, and prioritization of work to ensure project success and alignment with business needs. Specific references to testing approaches and their application within Agile projects can be found in the official AgilePM handbook and practitioner-level training materials available through APMG International and affiliated training providers.
NEW QUESTION # 113
Each of the following questions includes a list of true statements about individuals from Architecture Angels and Timber Tigers who have been appointed to the project team. Only 2 statements explain why, in the context of an Agile team, the individual is a suitable candidate for that role.
Remember to limit your answers to the number of selections requested in each question.
Which 2 statements explain why the Architecture Angels' Finance Director would be an appropriate Business Sponsor?
Answer: D,E
Explanation:
The two statements that explain why the Architecture Angels' Finance Director would be an appropriate Business Sponsor are:
C: Is the project budget holder. D. Is concerned about preventing the costs of refurbishment from escalating and affecting the operations of the company.
Rationale:
*C: Being the project budget holder, the Finance Director has a clear overview of the financial aspects of the project, which is crucial for the role of Business Sponsor. They are responsible for the financial governance of the project, ensuring that the project remains viable and delivers value for money.
*D: A key responsibility of a Business Sponsor is to safeguard the project from going over budget. The Finance Director's concern for preventing cost escalation is aligned with this responsibility, as they would work to balance the financial constraints with the project objectives.
Options A, B, and E do not directly relate to the role's responsibilities and do not support why the Finance Director would be suitable for the Business Sponsor role in an Agile context.
NEW QUESTION # 114
Answer the following questions about the contents of the DSDM products.
Each of the following questions includes true statements about the project but only two statements are appropriate entries for the DSDM product identified.
Remember to limit your answers to the number of selections requested in each question.
Which 2 statements represent appropriate entries for the Business Case?
Answer: B,D
Explanation:
For the XAN Insurance Company Web Project and considering the Agile Project Management approach, particularly the Dynamic Systems Development Method (DSDM) framework which emphasizes business value and active user involvement, the Business Case should justify the project in terms of cost, benefit, and risk.
Selected Statements for the Business Case:
D). The Sales Manager has calculated that the new coffee shop insurance product will increase revenues by 10% each week.
E). Market research shows that the number of coffee shop patrons taking legal action against retailers has increased by 200% over the past two years.
D). This statement provides a clear financial projection for the benefits of the project, which is a critical component of a Business Case. It quantifies the expected revenue increase, offering a tangible benefit to justify the project investment.
E). This statement outlines a market trend that necessitates the project, highlighting the increased demand for insurance due to rising legal actions against coffee shops. It underscores the relevance and timeliness of the project, adding to the justification for undertaking the project.
Why Other Statements Are Excluded:
A). While high-level functional and non-functional requirements are essential for project planning, they typically belong in project requirements documentation or the Project Brief, rather than the Business Case.
B). This statement provides market insight but does not directly justify the project from a cost-benefit-risk perspective. The relevance of selling Fairtrade products and alcohol to the insurance product project is tangential.
C). The request for a report on past sales provides background information but does not in itself justify the project investment. It might be used to inform the Business Case but is not a direct component of it.
NEW QUESTION # 115
......
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